Inside Ikea’s big bet on humans in the age of AI

Inside Ikea’s big bet on humans in the age of AI

The countertop was a problem far too unruly for AI to solve. When the customer called in to Ikea’s remote-sales center in Helsingborg to order a custom-cut slab for his kitchen counter, the dimensions he shared revealed it to be a lopsided hexagonal monster—no two sides the same length—with an...

The countertop was a problem far too unruly for AI to solve. When the customer called in to Ikea’s remote-sales center in Helsingborg to order a custom-cut slab for his kitchen counter, the dimensions he shared revealed it to be a lopsided hexagonal monster—no two sides the same length—with an...

This article was originally published by Biztoc.

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